Guide: Adding a Device to the Hik-Connect App

The Hik-Connect App allows you to monitor and manage your Hikvision devices remotely, including NVRs, DVRs, and IP cameras. Follow this step-by-step guide to add your device to the Hik-Connect app.

Step 1: Prepare Your Device

1. Ensure Your Device Supports Hik-Connect:

   • Verify that your NVR, DVR, or IP camera is compatible with the Hik-Connect platform.

2. Enable Platform Access on the Device:

   • Log in to your device via its interface or web browser.
   • Navigate to Configuration > Network > Advanced Settings > Platform Access.
   • Tick the checkbox for Enable Platform Access.
   • Log in with your Hik-Connect credentials or create a new account if prompted.
   • Set a Verification Code (e.g., a combination of letters and numbers). This code is required for linking the device to the app.
   • Ensure the status says Online. If it shows Offline, check your network connection and DNS settings (use 8.8.8.8 for DNS if needed).

Step 2: Install and Set Up the Hik-Connect App

1. Download the App:

   • For iOS: Visit the App Store.
   • For Android: Visit the Google Play Store.
   • Search for and download Hik-Connect.

2. Create or Log in to Your Hik-Connect Account:

   • Open the app and either:
     • Log in with an existing account.
     • Create a new account by following the registration prompts.

Step 3: Add Your Device

1. Open the App:

   • Launch the Hik-Connect app and log in to your account.

2. Tap the Add Device Button:

   • On the home screen, tap the + icon in the top-right corner.

3. Choose a Method to Add the Device:

   • Scan QR Code:
     • Go to your NVR/DVR or camera interface.
     • Display the QR code under Platform Access.
     • Use your phone's camera to scan the QR code.
   • Manually Enter the Serial Number:
     • Select Manual Entry and type the device’s serial number (found on the device label or in the System Information menu).

4. Enter the Verification Code:

   • Input the Verification Code you set during platform access configuration.

5. Complete the Setup:

   • The app will verify and add the device. Once completed, it will appear in your device list.

Step 4: Configure Notifications (Optional)

1. Enable Alarm Notifications:
   • In the Hik-Connect app, select the added device.
   • Go to Device Settings > Notification Settings.
   • Enable Alarm Notifications to receive alerts for motion detection, intrusion, or other events.

Step 5: Test the Connection

1. View Live Feeds:

   • Open the app and select your device to view the live feed from connected cameras.

2. Check Playback (if supported):

   • Navigate to Playback in the app to review recorded footage.

Troubleshooting Tips

• Device Not Found:

  • Ensure the device’s Platform Access is enabled and the status is Online.
  • Confirm that the serial number or QR code is entered correctly.

• Offline Status:

  • Check your network connection.
  • Ensure the NVR/DVR or camera is connected to the internet and configured with correct network settings.

• Verification Code Incorrect:

  • Double-check the verification code set in the device’s Platform Access menu.

By following this guide, you can successfully add and manage your Hikvision device on the Hik-Connect app, enabling remote access and notifications for enhanced security monitoring.