How to Reset Your Hikvision Device Password Using the SADP Tool

How to Reset Your Hikvision Device Password Using the SADP Tool

If you've forgotten the password for your Hikvision device, you can reset it using the SADP tool. This process is straightforward but requires careful attention to timing. Follow this guide to regain access to your device:

Preparation

Before you begin:

• Ensure your device remains powered on throughout the entire process.
• Complete the password reset process within 24 hours of starting, as the reset code is time-sensitive.
• Ensure your computer is connected to the same local network as your Hikvision device.

Step-by-Step Guide

1. Run SADP on Your Computer

Download and launch the SADP tool on a computer that is connected to the same local network as your Hikvision device.

2. Locate Your Device

Once SADP is running, it will automatically scan for Hikvision devices on the network. Look for your device in the list displayed in the SADP interface.

3. Select "Forgot Password"

Click on your device in the SADP list. On the right-hand panel, locate and click the "Forgot Password" option.

4. Generate a Password Reset Code

Choose the option to reset the password by generating a code or file. Save the file generated by the SADP tool to your computer.

5. Contact Hikvision Support

Email the reset file to support.uk@hikvision.com. In your email, include:

• The reset file.
• A brief explanation of your issue.
• Any relevant device information, such as the model and serial number.

6. Receive the Reset File from Hikvision

Hikvision support will process your request and email you a reset file. Ensure you check your email regularly to avoid any delays.

7. Upload the Reset File

Return to the SADP tool. In the "Forgot Password" area, upload the reset file you received from Hikvision.

8. Set a New Master Password

As long as your device has remained powered on and the reset file is uploaded within the 24-hour validity window:

• You will be prompted to set a new master password.
• Follow the prompts to create and confirm a strong new password.

Tips for Success

• Keep your device powered on throughout the process to prevent the reset from failing.
• Use a strong, unique password for your new master password to enhance security.
• Store your new password securely to avoid future reset issues.

By following these steps, you’ll regain access to your Hikvision device quickly and efficiently. For further assistance, don’t hesitate to reach out to Hikvision support.